Now Accepting Costco Travel Clients
“You can do 99 things for someone and all they’ll remember is the one thing you didn’t do.”
We can all agree that Costco does more than 99 things for their customers. Are there many other stores where you can buy reading glasses, an 85 inch tv, flowers, a years worth of gum, steak, garage storage, a pillow, kitchen appliances, 12 pounds of Cheez-its, books, running shorts, olive oil, bean bag chair, outdoor grill, 1000 paper plates, a gallon of vodka, new tires, and a vacation?
Costco does a lot. More than fathomable in this short read. However, due to COVID-19, Costco didn’t do that one thing and we all forgot about the 99 other things they do great.
That one thing has to do with their vacations division, Costco Travel. Because a true Costco customer just can’t get enough of Costco, it seems reasonable to believe that they would trust Costco with their vacation.
When COVID-19 hit us like a ton of bricks, the travel industry (along with others) came to – basically – a halt. With the new suggestions of not traveling internationally or even domestically, people started to cancel their much needed vacations.
All of the major brands like Costco Travel, BookIt, Expedia, Orbitz (you know who I’m talking about) started getting flooded with calls to cancel vacations. And who was placing these calls? Not travel agents. Customers. Everyday people were now acting as their own travel agent. They didn’t have anyone in their corner to sit on hold for hours and get the situation straightened out.
Now, I don’t have every single detail from every major brand, but I know that most were unreachable and some were not issuing any type of refund. Naturally, this has made many everyday travelers upset. I would be willing to bet that a lot of these people will now be Googling Travel Agent when it comes time to book their next vacation.
There are two things that will spike when COVID-19 has subsided.
1. People will definitely be purchasing travel insurance (commissionable).
2. People will be more likely to use a trusted Travel Agent for all their travel needs.
This is very good news that should be inspiring you to learn all you can now, so you can be ready when the flood gates open back up.
